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Return/Refund/Cancellation Policy

Return/Refund/Cancellation Policy

We do not accept returns for any products apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email and calling our call-centre within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 - 8880 666 666 and by emailing us at info@ayurwin.com.   

Return Policy

If for any of our mistake the product has to be returned (like damaged in transportation / manufacturing defect / wrong product received) you can call us on +91 - 8880 666 666 and inform about your issue. You need to send the product back on your own, the delivery time would depend on your chosen courier. Please make sure the product is sealed properlyOnce the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically, the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on either the mode of payment chosen by you or NEFT/RTGS to your bank account.

Where do I return the product?

You will have to send the product to below address

Address: Ayurwin Pharma Private Limited. Returns Department, #238, Byregowda Industrial Estate, Kareemsab Layout, Hegganahalli, Srigandhanagar, Bangalore 560 091 – India

Phone Number: +91 - 8880 666 666.

Refund Policy

Typically, the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.

Cancellation Policy

You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by calling +91 - 8880 666 666. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.